Frequently Asked Questions
Everything you need to know about shopping with St Frock
How long does shipping take and what are the costs?
We offer standard and express shipping options. Standard shipping usually takes 3-7 business days, while express takes 1-3 business days. Free standard shipping is available on orders over a certain threshold.
What is your return policy for change of mind?
We accept returns within 30 days of purchase, provided the items are in original condition with tags attached. Please note that certain sale items may be eligible for store credit only.
How do I find the right size for me?
Each product page features a detailed size guide. We recommend comparing your measurements against our chart, as fit can vary between different styles and fabrics.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and buy-now-pay-later services like Afterpay and ZipPay for your convenience.
Can I make changes to my order after it has been placed?
Because our team works quickly to dispatch orders, we are generally unable to make changes once an order is confirmed. Please double-check your shipping address and items before checkout.
How do I track my delivery?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your parcel's progress.