Returns & Exchanges
At St Frock, we want you to love your new outfit, which is why we offer a flexible 30-day return policy for store credit or refunds on full-priced items. Please ensure all garments are returned in their original condition, unworn and with tags attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Choose Your Return Method
Select your preferred shipping method and download your prepaid postage label or QR code for easy drop-off.
Package Your Items
Securely pack your items in their original packaging, ensuring all labels are attached and the return form is included inside.
Post and Track
Drop off your parcel at any authorized post office or collection point and keep your tracking number to monitor your return's progress.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing